While we are proud of our awards and accomplishments, our greatest source of pride is the satisfaction of our customers. Here are the thoughts of just a few of our satisfied customers including video interviews and excerpts from letters.
Almost two years have passed now since we moved to the new home built for us by Todd Johnston Homes. During that time, like on the shakedown of a newly launched vessel, a few (very few actually), minor imperfections arose. One phone call later to the TJH construction superintendent (John Wienman) and very rapidly all was put right. It might be said that your staff is obsessive about customer satisfaction, and they sure get it right. Everyone at TJH is always easily accessible. John gave us his cell phone number and email address and always, always responded quickly.
We want to thank you for the ease with which you accommodated our desire to modify the floorplan of a model which was almost perfect as is. What we have now is perfect for us. Everyone has different taste and their definition of what is perfect changes as they progress thru life. With three grown children our definition of perfect is quite different from when we had 3 teenage boys stomping around. With help from you and your design team we think we have as close to perfect as possible for us.
When we acquired the property on which our home was built we assumed, because an older home was already on it, that the lot was suitable for construction of a new home. Thankfully you walked us through geophysical testing which identified the need for site work we had not anticipated. You also made all the necessary arrangements at a most reasonable cost (as a CPA with significant client experience in both general and home building construction I feel competent to assess those costs). Instead of taking advantage of us while we were in an exposed situation you collaborated to solve the problem without a moments pause. Of course that is one reason why you have such a great reputation and why we selected you. (Incidentally we have heard that a competitor of yours recently built a home nearby without site testing and that the new home is now experiencing site problems...thank you, thank you, thank you).
Please feel free to use us as references in the future and should you want to walk a prospect through our home for an example of an alternative layout just let us know. Our experience with TJH has been exemplary and we will recommend you to prospects without reservations.
Pete & Carla Smith
My husband and I built our home with Todd and Karen Johnston a few years ago and enjoyed every minute of the experience. Their attention to detail saved us from making a few mistakes in the process and we are so grateful for their guidance and expertise! They are both a pleasure to work with and have come to consider them friends as a result. We never thought building a home could be stress-free, but they definitely made it seem easy. If we build again Todd Johnston Homes will be our one and only consideration.
Bob & Pam Taylor
On of our biggest challenges when trying to find a builder was that we did not want to build a traditional home. We knew that most builders in the Lake Club were known for their own style. We were leaning toward a contemporary style home. We approached Todd Johnston Homes and told them what we wanted - and they said they were up for the challenge!
As with all builder there will be challenges and tests of patience, especially since my husband and I lived in New York. Thank goodness for emails and telephones.
In the end we were pleased because Todd Johnston Homes met all of our expectations. They listened and delivered. They used superior materials and excellent craftsmanship. We had visited some of the other builder’s models at the time and weren’t impressed with the materials they used.
When people ask who built our home and we reply, Todd and Karen at Todd Johnston Homes, we have had responses of “I wish we would have used them”. Even our punch list was very short at the end of the construction. I want to especially give my deepest gratitude to John, the construction foreman, who oversees all Todd Johnston projects. He goes above and beyond to help you.
We tell all our friends and acquaintances that Todd Johnston Homes is a respectable and well known builder. What we are most proud of is when people ask us if we have ever built a home before and we answer no, their response is “You guys did a great job”. We are very satisfied with the outcome.
James Williams and Dschulia Glover
Working with the entire Todd Johnston team as we designed and build our house in the Lake Club was a wonderful experience. Anyone who has built a house has had the odd surprise or two, not to mention the new owners changing their minds. We had some and they were all handled in a balanced and equitable manner. Their houses are superb with outstanding quality from design to finished product. The finest accolade I can give is that the next house I build will be with Todd and his excellent team. Choose them and you will not be disappointed.
The people we worked with at Todd Johnston Homes were responsive and helpful through the entire purchase and completion of our home. The craftsmanship is outstanding, our home is beautiful and we have enjoyed it with family and friends for the past three years. We feel fortunate to have met all of the team at Todd Johnston Homes as we bought our home and moved to Sarasota.
Building a home with Todd Johnston Homes was a pure joyful experience. From the friendly people and staff to the excellent customer service, my wife and I were completely satisfied. If anyone ever wants to contact us regarding our experience, we would be happy to share our experience as we highly recommend Todd Johnston Homes.
We had heard Todd Johnston Homes was a great builder and after our experience, we could not have been happier. During the home building process our Superintendent John made sure all the details and finishes were top notch. Our home was completed in 11 months, which was sooner than expected.
Mike & Diana Brown
Cathy and I decided to use Todd Johnston Homes to build our dream house because we knew that they built homes of long lasting quality. Like the Johnston's ,we grew up here in Sarasota and had always heard nothing but good things about their reliability and dedication to building a great house. We presented our own custom design to them and they showed great interest in helping us build the custom home we always wanted. Karen worked diligently with us throughout the entire project to ensure that we successfully received the right products, materials and finishes to meet our specifications. We couldn't be happier with our new home!
Dave & Cathy Pritchard
We have lived in our Todd Johnston built home for six years. Having built five previous homes, we appreciated the extra time and attention Todd and all of his staff provide to each project. Our new home was as important to them as it was to us.
John & Bonnie Sollazzo
We originally brought our very custom home design idea to three Contractors in the Sarasota area. This being our twelfth home, we knew what we wanted; we chose Todd Johnston Homes to be our builder. Our design was started from scratch and each of our expectations were met.
Todd has surrounded himself with very professional and capable personnel: each had their own expertise and it was very easy to work with them individually. If we had the choice to do it again, we would definitely call on Todd Johnston Homes.
Jim & Nancy Kopniski
We want to thank Todd and his team for creating our beautiful home. The purchasing and designing process was pleasant, personable and professional. We are delighted with the quality of our home's workmanship and would highly recommend Todd Johnson Homes.
Sandi & Harry Jannetta